Reporting to the Associate Director of Marketing Operations and with a dotted line to the Senior Director of Digital and Data Operations, this role requires close collaboration with cross-functional teams to enhance the CRM system and adhere to our Client's platform standards.

Duties included but not limited to:

• Act as the primary Systems Administrator for Client's Salesforce environments.

• Manage daily operations to support the Salesforce platform, including user account management, report creation and maintenance, data integrity, and addressing user issues and requests while ensuring compliance with the IT platform management standards.

• Oversee successful technical upgrades.

• Handle platform processes and provide data for auditing purposes.

• Create, manage, and track deployment schedules and associated tasks to completion.

• Ensure quality assurance requirements are met.

• Manage development, quality assurance, and production environments and facilitate interactions between them.

• Take responsibility for minor configuration changes and medium-sized configuration and development efforts.

• Maintain the health of integrations to and from Salesforce.

• Communicate with all relevant platform stakeholders regarding system-wide activities, such as upgrades, enhancements, and newly deployed features or functionality, whether Salesforce-driven or Client-driven.

• Manage the ongoing platform change control process while adhering to Client's IT standards.

• Execute routine Business as Usual (BAU) changes to support different divisions, ensuring operational and technical debt or process gaps are avoided.

• Assist in training new users, promote Salesforce skill development, and foster adoption across the organization.

• Conduct testing of features and functions as required.

• Proficiency in problem-solving to effectively diagnose and resolve technical issues.

• Sound understanding of data integration tools and data flow processes.

• Prior experience in integrating Salesforce with various business systems and APIs.

• Thorough familiarity with Salesforce's configuration capabilities, enabling the recommendation of best practices and the identification of areas where custom development may be necessary.

• Strong grasp of environment and release management, code versioning best practices, and deployment methodologies.

• Proficiency with release management, backup / recovery, and monitoring tools like Gearset and Own.

• Proficiency in implementing security measures and sharing rules at object, field, and record levels for various organizational tiers, as well as Single Sign-On (SSO) configuration.

• A strong commitment to Client’s Mission and Values.

Requirements:

• Bachelor's degree in a relevant field such as Information Technology, Business Administration, or Marketing.

• 3-5+ years' experience as a Salesforce Administrator is a must.

• Salesforce Administrator certification (ADM 201 or equivalent) is a strong plus.

• Proficiency in Salesforce configuration, customization, LWC development and data management

• Familiarity with marketing and sales processes to effectively support the needs of the organization.

• Excellent attention to detail and data accuracy, ensuring the integrity of CRM records.

• Analytical mindset with the ability to generate reports, analyze data, and provide meaningful insights.

• Strong problem-solving skills to troubleshoot and resolve technical issues or user challenges.

• Effective communication and collaboration skills to work with cross-functional teams and provide user training and support.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Continuous learning mindset to stay updated with CRM best practices and industry trends.

• Strong organizational skills to handle user account management, data imports/exports, and system documentation efficiently.