Position00296 Supervisor, Shared Services
City, State100% Remote,United States
CountryUnited States
Salary60-85K plus 5% Bonus
Contact NameSteve Silvi
Emailsilvi@datapathsearch.com
Phone203-869-3536
DescriptionPRIMARY PURPOSE

Manage & lead with Shared Services team, with a primary focus around Account Resolution Department - Collections

ESSENTIAL FUNCTIONS

• Reduce delinquency and DSO for assigned sector of Accounts Receivables

• Lead and develop a team of 15+ collectors

• Implement expectations, teach and track results to manage accountability

• Ability to create an environment that encourages and rewards teamwork and collaboration

• Monitor and negotiate the resolution of accounts

• Establish relationships with Operations and Sales leaders to coordinate efforts of resolution

• Promote and maintain an environment that encourages and rewards teamwork and collaboration.

• Process time cards and maintain all attendance records to ensure compliance with USS policy.

Confidentiality and HR compliance must be maintained at all times.

• Assist in the on boarding of new Shared Services Associates.

• Support team with special projects and workflow process improvements<> SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities over the shared services function.

RequirementsEDUCATION

Minimum High School or GED

Preferred 2 Year / Associate Degree

EXPERIENCE

2-5 of related experience and/or training.

2-5 of supervisory experience.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Strong understanding of the Company's equipment, products, and services

• Computer knowledge (Microsoft Office)

• Well organized & ability to work under timelines & constraints

• Analytical, process oriented, and ability to focus on details for long periods of time.

• Strong knowledge on laws and regulations concerning credit and collection issues, such as lien laws, bonds and forcible guarantees of payment.

• Excellent oral and written communication skills and ability to tailor communication to audience

• Should be a resourceful person and perform in a professional manner.